Privacy policy
Last updated 3 October 2026
BackupMemories ("we", "us") helps you turn your Snapchat Memories export into ordinary photos and videos with the right dates, places and captions. This policy explains what we do with your data. The service launches mid-November 2026. Until then, this website collects no personal data.
The short version
- We process your files only to fix them and deliver them to you.
- Your original files are deleted as soon as your job finishes, and never kept longer than24 hours. Fixed copies are deleted 72 hours after they're ready. You can delete everything instantly at any time.
- No person at BackupMemories views your photos, videos or their details.
- We don't use AI on your memories, and nothing you give us is ever used to train AI or machine- learning models.
- We don't sell or share your data, and we don't show ads.
- No accounts, no passwords, no tracking cookies.
Who is responsible for your data
BackupMemories is responsible for the personal data described in this policy. For anything about privacy, email support@backupmemories.com.
What we process, and why
Your Snapchat export
Depending on how you use the service, you either upload your export files, or you upload only the small file that lists your memories and we download each memory from Snapchat using the links in your own export. Either way, we process your photos, videos, captions and stickers, and the details Snapchat includes about each memory (date, time, media type and location), only to fix them and deliver them to you. Legal basis: providing the service you asked for (contract).
Your email address
We need it to send you your private results link and updates about your job (received, ready, links about to expire, files deleted). If you tick the box to hear about our upcoming private photo library, we also email you about that; you can unsubscribe at any time. Legal basis: contract for job emails; consent for the waitlist.
Technical information
To prevent abuse we use your IP address for rate limits. We store it only in a hashed (scrambled) form, for no more than 24 hours. Cloudflare Turnstile checks that you're a person without cookies that track you. We measure visits with Cloudflare Web Analytics, which uses no cookies and doesn't identify you. Error reports go to Sentry with filenames, locations, dates and other personal details removed. Legal basis: our legitimate interest in keeping the service safe and working.
Cloud destinations
If you choose to send your results to Google Photos, Google Drive or Dropbox, you sign in with that service and grant us permission to upload. We use that permission only to upload your fixed files, only while your delivery runs, and then discard it.
How long we keep things
| Data | Kept for |
|---|---|
| Your original files (uploaded or downloaded from Snapchat) | Deleted when your job finishes; never more than 24 hours |
| Your fixed photos and videos | 72 hours after they're ready |
| Your email address and job details | Deleted along with your fixed files (we send one last "files deleted" email) |
| Permission tokens for Google or Dropbox | Only while the upload runs |
| Hashed IP address | Up to 24 hours |
| Waitlist email (only if you opted in) | Until you unsubscribe |
The Delete my files now button removes your files and job details immediately. Deletion is enforced automatically on our servers and in our storage, not by hand. After deletion we keep only anonymous totals, such as how many files a job had and how long it took, which can't be linked back to you.
What we never do
- Look at your photos or videos, or let anyone else do so.
- Run AI on your memories (no face recognition, tagging or search), or use them to train AI.
- Sell, rent or share your data, or use it for advertising.
- Keep your files after the times above.
Where your data is stored, and who helps us
Your files are processed and stored in the European Union. We use these providers ("subprocessors"), each bound by a data-processing agreement:
| Provider | What for | Location |
|---|---|---|
| Cloudflare | Website hosting, file storage (EU), bot protection, cookie-free analytics | EU storage; global network |
| Hetzner | Servers that process your files | Germany (EU) |
| Neon | Database for job status and your email address | Germany (EU) |
| Resend | Sending emails about your job | United States |
| Sentry | Error reports, scrubbed of personal data | EU |
| Only if you choose to send results to Google Photos or Google Drive | Your Google account | |
| Dropbox | Only if you choose to send results to Dropbox | Your Dropbox account |
Where data leaves the EU or UK (for example, your email address for sending emails), it's protected by the European Commission's Standard Contractual Clauses or an equivalent safeguard.
Security
Everything is encrypted in transit and at rest. Your results are reachable only through a private, unguessable link sent to your email, and downloads use short-lived links. We limit the size and type of files we accept and check uploads for malicious content.
Google user data
If you connect Google Photos or Google Drive, we can only upload files: we can't see, read or download anything already in your Google account. We use this access only to upload your fixed files at your request, we don't store any content from Google, and we discard the access as soon as the upload finishes. Google user data is never used to develop, improve or train AI or machine-learning models.
BackupMemories's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Your rights
Depending on where you live (including under the GDPR, the UK GDPR and India's Digital Personal Data Protection Act), you can ask to access, correct, delete or export your data, object to or restrict how we use it, and withdraw consent at any time. Because we delete data quickly, there's often nothing left to access. Email support@backupmemories.com and we'll reply within 30 days. You can also complain to your local data protection authority.
Age
BackupMemories is only for people aged 18 or over. We don't knowingly process data of anyone younger.
Changes
If we change this policy, we'll update the date at the top. If a change affects how we handle files you've already given us, we'll email you first.