What's new
What's changed, newest first. Spotted something that isn't right? Email support@backupmemories.com.
- Check your export before you do anything with it: the new export checker shows what's in it and what's missing, without uploading anything.
- Over Snapchat's free 5GB? The storage calculator shows roughly which years of your memories get archived from January 2027.
- BackupMemories now speaks French, German, Spanish, Dutch and Portuguese: every page, plus your emails, report.txt and the names of your folders and albums.
- The upload page checks your files first, so a missing part of your export shows up in seconds instead of after a long upload.
- Big library? The export guide shows how to ask Snapchat for a year or two at a time.
- A promise on the new Pricing page: any export you start while BackupMemories is free stays free.
- Delete your files and everything stops at once, even a send to Google or Dropbox that's under way.
- Chat photos and videos are saved once each, in the best copy, even when Snapchat sends the same one many times.
- Chat videos longer than 10 seconds come back as one video, not 10-second pieces.
- Voice notes from your chats are saved too, as audio files.
- Memories saved as HEIF or GIF get fixed like any other photo.
- Big exports are ready sooner.
- If your export includes your chat history, chat photos and videos go in a folder per chat, named after your friend or the group. We never read your messages.
- Choose how your files are arranged, by year and month or all in one folder, on any device and in Google Drive or Dropbox too.
- Exports with HEIF photos or GIFs in their chats are no longer turned away.
- Chat photos and videos get their captions back, and their own album in Google Photos.
- If your upload stops, say because your laptop went to sleep, we email you once with how to carry on.
- A clearer results page: what you got, what we fixed and where to send it.
- The export guide shows Snapchat's own screens, and a new guide explains how to save My Eyes Only memories.
- Still waiting for Snapchat's export? Leave your email and we'll remind you once, on the day you pick.
- Snapchat's expired-link file is spotted before you upload it, so you don't wait for nothing.
- Send your memories straight to Google Photos.
- BackupMemories is live: upload your Snapchat export and get your photos and videos back with their dates, places and captions, ready to download or send to Google Drive or Dropbox.
The technical side of how your files are handled is on Under the hood.